Google staged four discussions expounding on the finer points of
its "Glass" wearable computer during this week's developer conference.
Missing from the agenda, however, was a session on etiquette when using
the recording-capable gadget, which some attendees faithfully wore
everywhere - including to the crowded bathrooms.
Google
Glass, a cross between a mobile computer and eyeglasses that can both
record video and surf the Internet, is now available to a select few but
is already among the year's most buzz-worthy new gadgets. The device
has geeks all aflutter but is unnerving everyone from lawmakers to
casino operators worried about the potential for hitherto unimagined
privacy and policy violations.
"I had a friend
and we're sitting at dinner and about 30 minutes into it she said, 'You
know those things freak me out,'" said Allen Firstenberg, a technology
consultant at the Google developers conference. He has been wearing
Glass for about a week but offered to take them off for the comfort of
his dinner companion.
On another occasion, Firstenberg admitted to walking into a bathroom wearing his Glass without realizing it.
"Most of the day I totally forget it's there," he said.
Many
believe wearable computers represent the next big shift in technology,
just as smartphones evolved from personal computers. Apple and Samsung
are said to be working on other forms of wearable technology.
The
test version of Glass looks like a clear pair of eyeglasses with a
hefty slab along the right side. Since it began shipping to a couple
thousand carefully selected early adopters who paid about $1,500 for the
device, it has inspired a bit of ridicule - from a parody on "Saturday
Night Live" to a popular blog poking fun at its users.
Other
industry experts take a more serious tack, pointing out the potential
for misuse because Glass can record video far less conspicuously than a
handheld device.
Glass also has won many fans.
Google and some early users maintain that privacy fears are overblown.
As with traditional video cameras, a tiny light blinks on to let people
know when it is recording.
Several Glass
wearers at the developers conference said they whip the device off in
inappropriate situations, such as in gym locker rooms or work meetings.
Michael Evans, a Web developer from Washington, D.C., attending the
Google conference, said he removed his Glass when he went to the movies,
even though the device would be ill-suited for recording a
feature-length film.
"I just figured I don't want to be the first guy kicked out of the movies," he said.
No Glass allowed
A
stamp-sized electronic screen mounted on the left side of a pair of
eyeglass frames, Glass can record video, access email, provide
turn-by-turn driving directions and retrieve info from the Web by
connecting wirelessly to a user's cell phone.
Google
Executive Chairman Eric Schmidt dismissed concerns about the brave new
world of wearable computers during a talk at Harvard University's
Kennedy School of Government in April.
"Criticisms
are inevitably from people who are afraid of change or who have not
figured out that there will be an adaptation of society to it," he
said.
Schmidt acknowledged that there are
certain places where Glass will not be appropriate but that he believed
new rules of social etiquette will coalesce over time. Firstenberg said
it will take time for all sides to get comfortable with the new
technology.
"I don't think we should go into the conversation assuming that Glass is bad," he said.
Indeed,
previous technology innovations such as mobile phones and wireless
headsets that initially raised concerns are now subject to tacit rules
of etiquette, such as not talking loudly on the bus and turning a ringer
off in a meeting.
Still, some have decided to leave nothing to chance.
Casino
operator Caesar's Entertainment recently announced that Glass is not
permitted while gambling or when in showrooms, though guests can wear it
in other areas. In March, Seattle's Five Point Cafe made headlines for
becoming the first bar to ban Glass. "Respect our customers privacy as
we'd expect them to respect yours," says a statement on the cafe's
website.
The California Highway Patrol says
there is no law that explicitly forbids a driver from wearing Glass
while driving in the state. But according to Officer Elon Steers, if a
driver appears to be distracted as a result of the device, an officer
can take enforcement action.
Privacy track record
Lawmakers are beginning to consider Glass.
On
Thursday, eight members of the US Congress sent a letter to Google
Chief Executive Larry Page, asking for details about how Glass handles
various privacy issues, including whether it is capable of facial
recognition.
According to Google, there are no
facial recognition technologies built into the device and it has no
plans to do so "unless we have strong privacy protections in place."
During
one of this week's conference sessions - an open discussion about Glass
- members of the Glass team answered a question about privacy by noting
that social implications and etiquette have been a big area of focus
during the development of the product, which is still a test version.
Some
of the Glass-phobia may stem from Google's own track record on privacy.
In 2010, Google revealed that its fleet of Street View cars, which
criss-cross the globe taking panoramic photos for the Google Maps
product, also had captured personal information such as emails and web
pages that were transmitted over unencrypted home wireless networks.
"The
fact that it's Google offering the service, as opposed to say
Brookstone, raises privacy issues," said Marc Rotenberg, the executive
director of the Electronic Privacy Information Center, a non-profit
privacy advocacy group, citing Google's history and its scale in
Internet advertising.
Rotenberg says his main
concern centers on the stream of data collected by the devices -
everything from audio and video to a user's location data - going to
Google's data centers.
Ryan Calo, a University
of Washington law professor who specializes in privacy and technology,
said Glass is not very different from other technologies available
today, whether it is a smartphone or "spy" pens that secretly record
audio. But Glass is on people's faces, so it feels different.
"The
face is a really intimate place and to have a piece of technology on it
is unsettling," Calo said. "Much as a drone is unsettling because we
have some ideas of war."
For all the hand-wringing, some early adopters are sold.
Ryan
Warner, who recently graduated from college and who has developed a
recipe app for Glass with Evans, said he was surprised by the reaction
he got when he went to a bar.
"I was like, 'I
don't know if I should have it on or not.' I was kind of in that phase,"
he said, "and the bouncer was like, 'Oh, my god, is that Google Glass?'
He was excited."
